FAQ

WHERE DO YOU SHIP TO?

We offer shipping throughout the UK.

 

WHEN WILL MY ORDER BE SHIPPED?

For orders placed by 4pm on a business day we aim to process, pack and ship your order the following day.

Orders placed after 5pm or on weekends and holidays will be processed the following business day.

 

Please note at exceptionally busy times these timings might vary.

WHICH SHIPPING METHODS DO YOU USE?

For the UK we ship using a Royal Mail 48-hour service within the UK. This means you can expect delivery in around 3 working days.

**Please note due to current circumstances postal services may be experiencing delays and disruptions to service**

 

Royal Mail post regular updates on the current circumstances & how it may affect services.

 

The latest service updates can be found on Royal mail website.

The Royal Mail website also has more detailed information about how delivery services to and within certain countries outside the UK is affected.

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I RECEIVED MY ORDER BUT IT’S INCORRECT OR DAMAGED

In the rare occasion this might occur please contact us at info@nuttyogoo.co.uk and we will be able to help from there.

 

CAN I CHANGE MY ORDER AFTER I HAVE PLACED IT?

Unfortunately you cannot amend your order once it has been placed. If you have a query regarding your order please contact us at info@nuttyogoo.co.uk and we will be able to help from there.

 

CAN I RETURN MY ORDER?

We really hope you love our NuttyOgoo products, but if for some reason you aren’t happy please send us an email at info@nuttyogoo.co.uk within 30 days and we will work to resolve your query.

 

I HAVE A QUESTION ABOUT A PRODUCT OR SHIPPING

We’d love to help – please send an email to us at info@nuttyogoo.co.uk.

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© 2020 by NuttyOgoo Ltd. All right reserved.

Registered in England & Wales. Company number 012575172